FAQ

How to place an order?

Select a product, add it to your cart, and proceed to checkout. Available payment methods will appear during the checkout process.

How long does it take to process an order?

If the candle is in stock, we ship within 1-2 business days. If the candle is currently unavailable, we hand-pour it to order, which requires 5-7 days for curing before shipment. We will inform you about your order status via email.

Can I order a candle as a gift?

Yes โ€” every order is carefully wrapped and ready to be given as a gift. You can add a note for the recipient in the comments field during checkout.

Will the candle look exactly like it does in the picture?

Each candle is hand-poured, so there may be slight differences in appearance โ€” in color intensity, layer arrangement, or the shape of the decorations. This is precisely what makes every SlowBurn candle unique and one-of-a-kind. The scent and quality always remain the same.

How do you ship orders?

We ship via InPost courier throughout Poland. The delivery cost is 19 PLN. Free delivery on orders over 200 PLN.

What are the candles made of?

Our candles are made of natural soy wax. Ice cube candles additionally contain gel wax (para-soy).

How long does the candle burn?

The burn time is approximately 45 hours with proper care.

How to care for a candle?

Trim the wick to 5mm before each burn. The first burn should last until the wax has melted to the edge of the glass. Do not burn for more than 4 hours at a time.

Can I return the candle?

Due to the hygienic nature of this product, we do not accept returns of candles that have been unwrapped or used. If the product arrived damaged, please contact us within 48 hours of receiving your shipment.

How can I contact you?

Email us at hello@slowburn.pl or contact us via Instagram @itsslowburn. We reply within 24 hours on business days.