Due to the hygienic nature of the product, we do not accept returns of candles that have been unwrapped or used.

In accordance with consumer law, products purchased online may be returned within 14 days of receipt, provided they are unused and in their original packaging. In such cases, the return shipping costs are borne by the customer.

To initiate a return, please contact us via email at hello.slowburncandles@gmail.com before sending the product back.

If the product arrived damaged or is inconsistent with your order, please contact us within 48 hours of receiving the shipment.